1. Introduction

So Clean Windows (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website (https://so-cleanwindows.co.uk/) or our services. We comply with the UK GDPR and other relevant data protection laws.

2. Business Details

• Business Name: SO CLEAN WINDOW CLEANING SERVICES LTD

• Registered Address: 61a High Street South, Rushden, Northants, England, NN10 0RA

• Company Registration Number: 15314709

• Contact Details:

  • Phone: 07712812566

  • Email: Info@so-cleanwindows.co.uk

  • Website: https://so-cleanwindows.co.uk/

3. Data We Collect

We may collect and process the following personal data:

• Identity Data: Name, title, and contact details (email, phone number, address).

• Transaction Data: Details of payments, bookings, and services provided.

• Technical Data: IP address, browser type, and other analytical data collected through cookies.

• Communication Data: Any correspondence between you and us.

4. How We Use Your Data

We process your personal data for the following purposes:

• To provide and manage our window cleaning services.

• To process payments and manage invoices.

• To respond to customer inquiries and provide support.

• To improve our website, services, and customer experience.

• To comply with legal and regulatory requirements.

5. Legal Basis for Processing

We process your personal data based on the following lawful grounds:

• Contractual Obligation: When processing is necessary to fulfil a service contract with you.

• Legitimate Interests: To improve our services and website performance.

• Legal Obligation: When required by law for record-keeping or regulatory compliance.

• Consent: When you opt into marketing communications or non-essential cookies.

6. Data Sharing & Disclosure

We do not sell or rent your data to third parties. However, we may share your information with:

• Payment processors to complete transactions.

• Service providers who help us operate our business (e.g., IT support, cloud storage providers).

• Legal authorities if required to comply with legal obligations.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include encryption, access controls, and regular security audits.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements. After this period, data will be securely deleted or anonymised.

9. Your Rights Under UK GDPR

Under data protection laws, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.

• Right to Rectification: Request corrections to any inaccurate or incomplete data.

• Right to Erasure: Request deletion of your personal data under certain conditions.

• Right to Restrict Processing: Request limitations on how we process your data.

• Right to Data Portability: Request a transfer of your personal data to another service provider.

• Right to Object: Object to data processing where applicable.

• Right to Withdraw Consent: Withdraw consent for data processing where consent is required.

To exercise your rights, please contact us at [Insert Contact Email].

10. Cookies & Tracking

We use cookies to enhance user experience and collect analytics. You can manage your cookie preferences through our website’s cookie consent tool.

11. Accessibility

We strive to make our website accessible to all users, including those with disabilities, by following the Web Content Accessibility Guidelines (WCAG).

12. Marketing & Anti-Spam Compliance

• We comply with anti-spam laws and only send marketing communications with your consent.

• You can opt out of marketing emails at any time using the unsubscribe link in our emails.

13. Consumer Protection

• We adhere to consumer protection laws, ensuring transparency in our services and pricing.

• Refunds and cancellations are processed in accordance with our Terms of Service.

14. Cybersecurity Measures

• We implement security measures to protect against cyber threats, including SSL encryption, regular software updates, and monitoring for vulnerabilities.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the revised policy.